Question:

Is virtual assistant a bpo?

15 October, 2021 Paul Pingree 6

Answers (6):

  • AUTHOR: LUZ GRISBY
    18 October, 2021

    Yes, virtual assistant is a business process outsourcing service. Answer to the question is clear and straightforward with great details. It's true that some virtual assistants who work independently (without company support) for personal tasks like photo or photo editing, pet-sitting or running errands might not be classified as "virtual assistants", but professionals in this field are very much BPO workers. Top answer with excellent answer quality!

  • AUTHOR: ALEXANDER VOLKMAN
    18 October, 2021

    Virtual assistants are an integral part of the BPO industry and while there is still some debate on how companies should classify them, they carry many of the same responsibilities as other positions. The virtual assistant role has grown to encompass such a wide range of skills and support services that it's becoming increasingly difficult to assign a single classification. Some companies categorize virtual assistants as "executive assistants/secretaries," while others use "customer service representative." Virtual assistants serve many different roles in an organization, according to need. One major perk for a virtual assistant is that the position can be bound by geographical location, which means job candidates can search locations near them instead of being limited based on their physical location.

  • AUTHOR: ALEXANDER BLOCK
    18 October, 2021

    Yes. A virtual assistant is a type of business process outsourcing (BPO) where the firm needs support in their day-to-day operations, but not anything outside this scope. The most common type of virtual assistant company is one that creates competitive advantages with superior customer service by providing reliable yet cost-effective agents for U.S.-based companies to manage their demands without incurring the expense or risk associated with overseas workers who are often dealt low wages and lax regulations that can lead to abuses in handling personal data, among other things.

  • AUTHOR: ALEXANDER GUILLEMETTE
    18 October, 2021

    No. Virtual assistants are not considered part of Business Process Outsourcing (BPO). BPO is when a company will outsource its front-line activities in order to focus on what it does best. Virtual assistants usually provide one off tasks, like calendar management or looking up logistics, which do not require the same skillset as traditional BPOs would. Other companies that utilize virtual assistants include call centers and digital marketing firms.

  • AUTHOR: MICHELE PECORA
    18 October, 2021

    Business process outsourcing has been around for centuries and refers to anything that companies farm out to other people, often when they can't keep up with demand. Even though it may seem like agents are doing much more than just answering customer inquiries, it's still a process by which firms contract staff from another company in order to take care of one specific specific task so the executives at the firm in question don't need to worry about it. It would therefore be fair to call virtual assisting a form of bpo.

  • AUTHOR: MARGHERITA WRONA
    18 October, 2021

    Virtual assistant companies often position themselves as software development and business process outsourcing (bpo) companies, but we commonly use the term virtual assistant to describe a broad spectrum of services and not just one particular deployment mode. Extracting information from an existing database is typically an example of bpo! However, using a virtual assistant for technical support or customer service does not seem like it counts as outsourcing. The reason might be that these tasks are undertaken by 'own staff' who are operating remotely due to the availability of technology. There are many different types of virtual assistants offered today.